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We recruit high caliber staff to serve customers and the business needs of the organization. Our approach is professional and fair.
At FCM, we embrace the principles of equity to ensure a bias-free employee selection and retention process. We do not discriminate on grounds of color, creed, race, ethnicity, sex, disability, religion or marital status.
Job Advert – 1 position
Title: Quality Controller
Department: Operations – Travel & Tours
Reporting to: GM – Operations
Location: Nairobi – Kenya
Aim of the Job.
FCM Travel Solutions Kenya (trading as Charleston Travel Ltd) is seeking to hire a Quality Controller (QC) in the Travel Department. The main role will be to ensure that all services rendered by operations teams (Travel and Tours) are as per SLA. With 100% utilization of deals to maximize profitability as well as ensure excellent customer experience with key focus on customer retention through quality service delivery.
DUTIES AND RESPONSIBILITIES
• Effective QC checks on all tickets issued to ensure correct airline commissions are captured and correct airline deals and incentives have been applied.
• Effective QC checks on all bookings with customer profile, frequent flyer numbers and corporate loyalty program numbers updated in bookings and special needs requested.
• Raise Service Alert Advice’s and inform your direct report Manager to ensure prompt resolution and client satisfaction.
• Updating and creation of new Company Profiles when on-boarding new client accounts – maintain these company profiles and update info in them to ensure they remain relevant and current.
• Submit daily reports with Management on ticket sales, non-BSP services -Travel Insurance, Hotel, Visa and all the Low-cost carriers with focus on airline deal tracking.
• Ensuring all airline deals are current, updated and are working efficiently on all GDS /offices
• Ensuring 100% utilization of ticketing scripts
• Support IT with GDS scripting for FCM Global client back office accounts – ensure these are updated as required.
JOB HOLDER REQUIREMENTS.
• Diploma in IATA / UTAA Foundation level with a minimum 5yrs in Travel Industry
• Ability to use and understand ticketing platforms -Travelport, Amadeus, E-Global, IATI, Waldverse, TBO and Travel Insurance platforms – will be an added advantage
• Good communication, interpersonal and customer service skills
• Have a strong sense of accuracy and attention to detail
• Ability to work in a fast-paced environment
• Ability to use TRAACS will be an added advantage
If your background, experience and competencies match the above specifications please send a cover letter, your detailed current CV (only in pdf)
– Subject: QC POSITION to firstname.lastname@example.org to reach us not later than Thursday 5th March 2020.
Only shortlisted candidates will be contacted.
Charleston Travel Ltd is an equal opportunity employer.
Title: Business Development Manager
Reporting to: Head of Sales & Marketing
Type: Full Time
FCM Travel Solutions-Kenya is a leading travel solutions company with a commanding presence in Eastern Africa. To support our growth agenda, we are seeking a results-oriented and experienced Business Development Manager who will play an instrumental role in the growth of our business.
Duties and Responsibilities
• Achieve individual & team sales targets by developing (and implementing) a clear growth strategy;
• Process tenders in response to various potential customers;
• Prepare and present compelling sales proposals to prospective clients;
• Identify ways of generating business from existing and new clients;
• Develop new markets and products for the business;
• Prepare regular reports on client activities and projects;
• Build and grow business networks to convert to business opportunities
• Monitor market needs with a view to ensuring the Company’s products have a competitive edge;
• Represent the company at events, expos etc.
• Generate and coordinate persuasive communication content.
• Bachelor’s degree in sales and marketing or equivalent in a related field;
• Proven experience in successful complex tenders/bids writing
• Minimum of 5 years relevant work experience (preferably in the travel and tours industry)
with demonstrated success is an added advantage.
• Outstanding presentation and negotiation skills
• Good market research, analytical and reporting skills;
• Outstanding communication and people skills;
• Must be self-driven and able to meet deadlines with minimal supervision.
If your background, experience and competencies match the above specifications please send a cover letter & detailed CV – subject: BDM Position indicating daytime telephone numbers, address and names of three referees to email@example.com to reach us not later than 27th February 2020
Only shortlisted candidates will be contacted.
FCM Kenya (trading as Charleston Travel Ltd) is an equal opportunity employer.