FAQs

How do I change my flights?

We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. Exchange fees start at $125 USD and go as high as $350 USD.

We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.

Once you are prepared to give our exchange agent the new itinerary, please call us at 020 42 66 000 we are open 24/7. To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.

How do I book airline tickets?

Simply enter the desired departure and arrival information in the form. Our booking engine performs a comprehensive search of the fares in our database and displays all flight options, beginning with the lowest-priced flight. For a more comprehensive search, use the Advanced Search options to find nearby alternate airports or to select preferred airlines. When your options are displayed, choose a flight that matches your needs and click the “Select Flight” button. The booking engine will display all of the details regarding your chosen flight. You need only complete a short information form to complete your booking.

Can I book a ticket for tomorrow?

Our booking engine allows you to book 24 hours prior to departure for domestic flights. International flights require a 3 day advance purchase. Many international airlines require paper tickets to be issued which require a 5 day advance.

How can I change an existing reservation?

Fees for changes vary by airline and not all tickets can be changed. If the airline does allow changes you will have to agree to all the fees and follow very specific fare rules. The airline charges a change fee per ticket, plus any difference in fare (depending on the flights you choose) and airline penalty fees begin at $100 USD per ticket, and go up. Additional rules may apply:

  • Travelers name cannot be changed.
  • Same airline must be used.
  • Original reservation must be cancelled at least the day before the original departure date.
  • Other restrictions may apply such as routing, dates available etc.

What is the fee for changing my airline ticket?

When changing your ticket, a number of penalties may apply, including the following:

  • Additional penalties imposed by the airline
  • Additional charge resulting from a higher fare rate
  • A service fee may apply

What are the baggage restrictions for my flight?

Airlines have changed their baggage allowance for both carry on and check in luggage. Some airlines are now charging fees for the second bag as well as carry-on luggage.

Please call us directly for the most up to date policies.

What documents do I need to go through airport security?

For domestic flights, you will need your Boarding Pass, any government or state issued photo ID such as a driver license or passport along with a copy of your itinerary/trip details.

Please note that a valid passport is required for all air travel outside of Kenya  In addition to a passport, many countries require a visa for entry. Please click here to obtain the most current entry requirements for your upcoming trip or apply for a visa or a passport.

Where can I find information on VISA and Entry requirements?

Please call us  to determine the need for a travel visa for your trip abroad. It is important to know your requirements and apply well in advance since each country has different requirements based on your nationality.
Please Note – Your tickets may not be refundable if you are not allowed to travel due to a lack of travel documentation.

Transit Visa – Many countries require a visa if you are changing flights in that country. Please call us to determine your requirement and apply for a transit visa, based on your nationality.

If you are the citizen of any other country besides Kenya, click here to determine your visa requirements
FCm Travel Solutions Kenya  disclaims all liability for information provided to you by these websites.