Job Title: Visa Officer and Receptionist
Region: Nairobi – Kenya
Employment: IMMEDIATE
Aim of the job
To provide professional and efficient front-office / reception and visa support services while ensuring a welcoming client experience, accurate visa processing, and timely coordination of travel documentation in line with company standards and regulatory requirements.
The role combines front-office / reception with visa processing and documentation, including:
- Receiving and assisting clients professionally.
- Handling and coordinating visa applications and supporting documents.
- Checking applications for completeness and accuracy.
- Advising clients on visa requirements, procedures and timelines.
- Coordinating visa submissions, passport collections and document tracking.
- Liaising with embassies and visa application centres.
- Maintaining accurate and confidential visa records.
- Managing reception calls, enquiries and appointments.
What we’re looking for:
- Diploma in Travel & Tourism, Hospitality, Business Administration or a related field.
- Experience in visa processing or travel operations is an advantage.
- Strong customer service, communication and organizational skills.
- Excellent attention to detail and follow-up skills.
- Good computer skills and ability to work in a fast-paced environment.
- High level of integrity, professionalism and confidentiality.
Interested? Apply … If your background, experience and competencies match the role
Application deadline: 28th September 2026
Only shortlisted and qualified applicants will be contacted.