We are looking for you to run the day-to-day operations of the travel team. You will ensure compliance with company policies, state guidelines, corporate SLAs and effective staff management. You will also be working towards the maximum utilization of deals with our various partners as they maximize on revenue generation.
Overall role will include but not limited to
Operations & Performance Management
- Set, monitor, and achieve operational targets in line with company strategy
- Oversee all travel-related operations to ensure efficiency, accuracy, and timely service delivery
- Ensure compliance with company procedures, client SLAs, KPIs, and travel policies
Team Leadership & Development
- Supervise and support Travel and Tours Team Leaders in their daily activities
- Lead, motivate, and develop high-performing teams to meet defined service standards
- Organize and facilitate training sessions to introduce new knowledge and address service gaps
- Hold regular departmental review meetings to promote teamwork and a positive work environment
Quality Control & Service Excellence
- Maintain, review, and continuously improve quality control and checking systems
- Ensure accurate quotations, minimized errors, and efficient turnaround times
- Drive consistent service excellence across all travel and tour operations
Interdepartmental & Client Coordination
- Ensure effective coordination between Operations, Finance, Sales, Marketing, and HR departments
- Liaise with Sales and Key Account Management to support client relationships and achieve high retention levels
- Work closely with Finance to ensure smooth operational and financial processes
Industry Knowledge & Compliance
- Keep up to date with industry developments, market trends, and best practices
- Ensure the department remains competitive and aligned with market standards
Qualifications and Requirements
- Degree or higher diploma in Administration, Travel & Tourism, or related field
- 5+ years’ experience in team leadership and frontline supervision
- Strong people management, performance management, and decision-making skills
- Customer-focused leader with excellent conflict management abilities
- Experience in supervision of a team is a MUST for this position
ONLY if your background, experience and competencies match the above specifications can you apply
please send your updated CV ONLY to careers@ke.fcm.travel to reach us not later
than 13th February 2026
Applications that do not meet these requirements will not be considered.
Only the shortlisted candidates will be contacted