1. Overview

FCM Travel Solutions values your privacy and is dedicated to safeguarding your personal data. This privacy policy outlines how we handle your personal data and informs you of your privacy rights in accordance with applicable data protection laws.

If you are engaged by an organization that is a client of FCM Travel Solutions and provide us with personal data on behalf of your employer or travel sponsor, we will process your data as required. When travel services are purchased for you under an arrangement between your employer/travel sponsor and FCM Travel Solutions, the relevant service provider will be responsible for the security of the personal data it receives and compliance with applicable laws and regulations.

By providing personal information to us, you agree to the terms of this policy and consent to the collection, use, and disclosure of your personal information as detailed herein. Failure to provide personal information may affect our ability to provid

3. Data We Collect

Personal data includes any information that identifies an individual. We collect various types of personal data, including but not limited to:

– Identity Data: Full name, username, marital status, date of birth, and gender.
– Contact Data: Address, email address, and phone numbers.
– Travel Data: Passport number, identity documents for domestic travel, and seaman’s book where applicable.
– Financial Data: Payment card details, bank account information, and other financial transaction data.
– Transactional Data: Details of products and services purchased, including payment details.
– Profile Data: Usernames, passwords, travel bookings, preferences, feedback, and survey responses.
– Marketing & Communications Data: Preferences for receiving marketing communications.
– Statistical Data: Aggregated data used for reporting purposes.
– Special Category Data: Health and religious information for specific service provisions.

4. How Your Personal Data is Collected

We collect personal information directly from you or your employer/travel sponsor, and occasionally from publicly available sources. This includes:

– Direct Interactions: Information provided through forms, correspondence, or electronic means.
– Data Provided Via Client Contract Relationships: Personal data provided by your company or travel sponsor.
– Publicly Available Sources: Identity and contact data obtained from publicly available sources.

5. How We Use Your Personal Data

We only use your personal data when necessary to provide services, comply with legal obligations, or for legitimate interests. This includes:

– Providing travel advice and booking services.
– Processing payments and managing accounts.
– Relationship management, including notifications of changes to terms or incidents.
– Conducting surveys, competitions, and marketing activities.
– Business development and statistical data analytics.

6. Purpose for Which We Will Use Your Personal Data

We use your personal data for various purposes, including traveler registration, booking travel services, processing payments, relationship management, participation in surveys, business development, and statistical data analytics. These activities are conducted to fulfill contractual obligations, comply with legal requirements, and for legitimate business interests.

7. Disclosure of Personal Data

We may share your personal data with third parties, including service providers such as airlines and hotels. If services are purchased under an arrangement between your employer or travel sponsor and FCM Travel Solutions, the relevant service provider will be responsible for data security and compliance.

8. Overseas Transfer of Data

Your personal data may be transferred internationally to fulfill contractual obligations. We ensure appropriate safeguards are in place to protect your data, including contractual agreements with service providers.

9. Data Security

We implement security measures to prevent unauthorized access, use, or disclosure of personal data. These measures include access controls, encryption, and regular audits.

10. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal requirements. You have the right to request erasure or anonymization of your data in certain circumstances.

11. Your Rights

Under data protection laws, you have the right to access, correct, or request deletion of your personal data. You can also restrict or withdraw consent for the processing of your data, though this may affect our ability to provide services to you.

12. Contact

If you have any questions about how we process your personal data, please contact us at