Company & consumer information · Privacy & data protection · Booking, cancellation & refund terms
Charleston Travel Ltd | FCM Travel Solutions Kenya
Updated: 4 November 2026
Who you are booking with
Charleston Travel Ltd trades as FCM Travel Solutions Kenya. Our Kenya head office is at The Address, 10th Floor, Muthangari Drive, Nairobi, Kenya. Contact us on +254 20 4266 000 / +254 713 222 229 or info@ke.fcm.travel.
Your booking information
Before confirming a booking, review the written quotation, service description, travel dates, inclusions and exclusions, price and currency, payment deadlines, supplier conditions and any FCM service fees. Request clarification before authorizing payment if information is missing or unclear. An enquiry or an advertised price alone does not confirm a reservation.
Who provides your travel services
Airlines, hotels, tour operators, transport companies and other suppliers may deliver individual services. Your booking documents identify the relevant services and suppliers. Charleston Travel Ltd arranges and supports the booking and remains responsible for its own services and obligations. Read our Booking, Cancellation, Refund and No-show Terms for further details.
Assistance and complaints
For a booking query, cancellation, refund request or complaint, contact your travel consultant or info@ke.fcm.travel. Include your booking reference, the relevant service and the assistance you need. Do not send full card numbers, card security codes or banking passwords. If you need urgent help during travel, call our 24/7 travel assistance number: +254 702 032 557.
Privacy and consumer rights
Our Privacy and Data Protection Policy explains how personal information is handled and how to exercise your rights. Nothing in our website terms removes rights or remedies that applicable law does not allow to be excluded.